Our Contact Details:
Name: HG2utoring Limited
Address: 22 Knaresborough Technology Park
Policy last updated: 6th December 2023
The type of personal information we collect:
We may collect the following data:
· Contact information, including addresses, email addresses and telephone numbers
If you choose to work with HG2utoring, be it as a freelance tutor or client, we may then also require:
· Name, age (of student), educational/occupational background and data.
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· Enquiring about our services
· Enquiring about offering services through our agency
We use the data that you have given us in order to share information about our services and facilitate access to tuition where appropriate. It allows us to provide customised educational support to meet your child's unique learning needs.
We may share this information with relevant tutors and our payment management software, where express permission is given.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is:
Your consent. You are able to remove your consent at any time. You can do this by contacting email@example.com
How we store your personal information:
Your information is securely stored on secure servers and is safeguarded, using both technical and organisational measures.
Your data will be only kept on our secure servers for the period necessary to fulfil the purposes of this policy or until you request that the data be deleted.
If a client or tutor decides to discontinue working with HG2utoring at any time, their data will be deleted after no longer than 90 days.
Even if data is deleted, it may exist on archival media for legal, tax or regulatory purposes.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk